What to report
Symptoms that sharpen the call.
- Water beneath a sink, toilet, appliance, wall, or ceiling
- A toilet that runs, rocks, leaks, or will not refill normally
- Low pressure at one fixture or throughout the home
- A leaking or stuck shutoff valve
- Banging, whistling, or vibration when water runs
Control the immediate risk.
If it is safe, close the nearest fixture shutoff. If the source is unclear or water is spreading, the main shutoff may be safer. Stay clear of wet electrical equipment.
Cold weather can expose weak points.
Freeze-thaw conditions can affect outdoor connections and vulnerable pipe sections. Previous repairs, material age, and access all influence diagnosis.